Challenges we fixed
During the last two years their successes include:
- Transition to Lighting
- Service cloud implementation (B2B)
- Salesforce chat with snap-ins
- Complex backend integrations
- Implementation employee community
- Einstein chatbot
Integrations
VGZ uses the ORACLE Service BUS in between the different system and is slowly replacing the services with MuleSoft based services. Integrations include:
- OHI-BO backend -> Salesforce
- Document library -> Salesforce
- VeCoZo (Country wide Health insurance
- Declaration Service) -> Salesforce
- Salesforce -> Oracle Siebel
- Salesforce -> VGZ Website
Customer Experience
“Knowledgeable consultant who fits within the team.” – VGZ